Jon Derke shares his Syand experience.
A recent event reminded me how much I appreciate Syand Corporation as our IT partner. The team at Syand has provided network support to Power Electric Distribution since January, 2009. Monitoring and general management of the network are done remotely in a consistent and reliable fashion. Any problems that do occur are handled with the utmost sense of urgency and efficiency. I appreciate that virtually everything can be done remotely. For those that prefer, onsite support is always available. Projects are well planned and are always in line expectations of cost and results. The team at Syand makes appropriate recommendations as it relates to new technology and the proactive management of our network. They articulate the pros and cons of each recommendation so that the business can make an informed decision. They are competitively priced (I get quotes from other providers each year) and they provide extraordinary service. During the last four years we have migrated all of our servers, desktops, laptops, backup software/hardware, T1 connections and have completed two complete disaster recovery exercises. All have been executed without issue and with the highest degree of professionalism and efficiency. Syand would be a wise IT partner choice for any business.
Power Electric Distribution
…I would like to thank you. From start to finish this was a very easy process. There were certainly issues with the analog card (which wasn’t your fault), but if we remove that from the picture, this was a very large project (by our standards) and it went off seamlessly. You were all reachable when needed, resolved issues quickly, and best of all were flexible and rolled with the punches. For a guy who knows practically nothing about IT who had IT management thrown in his job description, I have to admit that I couldn’t have done it without you in my corner! I know we pay your for that service, but I want you to know that you are worth every penny.
From what I’ve seen so far, SYAND has been doing a great job in taking care of all of our IT needs. First of all, the support team at SYAND responds, which is wonderful in the first place, and not to mention, in a timely manner. And if something is not…right, they’re on top of it right away, until the issue is resolved. Also, in my experience, their comprehension and initial setup of our basic profiles was rather painless, in comparison with our previous experience.
Watermark Title Agency
As a business owner that’s too small to have my own IT person, I don’t have time to mess around with my IT and computer issues; I just want them to work. So when we acquired a company with very old equipment that ran their day-to-day operations and needed a serious upgrade, Syand was there every step of the way. Their account executive comprehensively assessed our needs on every level of IT – telephony, internet, applications, remote backup, hardware, PCs and laptops – and produced a flexible, competitive, and thorough proposal for me to review. After selecting Syand as my IT partner, their Service Technician did a high-quality job on our install making sure my office personnel (as well as me) knew exactly what we needed to know. He worked around our schedule and our needs to ensure our business was not interrupted at all. In short, our installation went off without a hitch even after having to deal with some testy internet service and telephone providers. As our IT needs grow with our company, I know Syand will be the first (and only) company I call to handle our IT needs. A completely satisfied business owner and cheerleader-customer.
President & Founder
VL Two, LLC